U.S. Enterprises Advance Workforce Intelligence with UKG Pro

Organizations strengthen data foundations to prepare for ongoing transformation through AI adoption, ISG Provider Lens® report says

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. increasingly use UKG Pro services to turn human resources operations into a powerful engine for achieving broader business objectives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

U.S. organizations are looking beyond implementation toward workforce improvements that can be measured over time. High data quality and clear goals allow them to track those results.

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The 2026 ISG Provider Lens®

UKG Pro Ecosystem report for the U.S. finds that workforce technology is becoming a core element of broader digital transformation programs. Companies assess workforce modernization initiatives based on productivity, efficiency, employee experience and value realization. Programs can demonstrate sustained results through data consistency, standardization of processes and successful adoption measures.

“U.S. organizations are looking beyond implementation toward workforce improvements that can be measured over time,” said Stacey Cadigan, partner, ISG Human Capital Management and Enterprise Transformation. “High data quality and clear goals allow them to track those results.”

U.S. employers are strengthening workforce data, analytics and reporting capabilities to improve planning, talent management and decision-making. Integrated information gives leaders a more complete view of workforce activity and improves interoperability among HR, payroll and business applications. Companies are also prioritizing data quality, recognizing that inconsistent information can reduce visibility and weaken confidence in workforce decisions. Scalable data foundations will help organizations make workforce intelligence and AI-enabled functions more central to operations.

Enterprises carrying out payroll transformation place a premium on continuity, migration expertise and disciplined delivery as systems and workforces change. Organizations seek methods that reduce disruption, meet complex regulatory requirements and protect essential payroll services throughout transitions. Buyers favor structured, integrated approaches that combine transformation planning, operating model redesign and organizational change management. These capabilities prepare employees for new processes and help maintain service levels during modernization.

Implementation is becoming one stage in a continuing effort to improve UKG Pro as organizational needs change. Enterprises are adopting application management, managed payroll and optimization services to increase platform use after deployment. They seek continuous improvement to constantly align optimization work with business priorities, measurable objectives and new workforce requirements. Strategic advisory and ongoing support help organizations introduce capabilities over time while sustaining value, ISG says.

“Workforce transformation succeeds when it becomes part of the operating model, not a project managed to completion,” said Gaurang Pagdi, lead author of the report. “Partners help clients sustain that shift through reliable payroll, actionable data and focused adoption efforts.”

The report also explores other trends in the U.S. UKG Pro ecosystem, including growing interest in readiness for UKG’s People Fabric data platform and in implementing AI governance frameworks.

For more insights into the UKG Pro-related challenges faced by enterprises in the U.S., along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The report evaluates the capabilities of 25 providers across three quadrants: Transformation Services, Deployment and Integration Services and Performance and Optimization Services.

The report names Accenture, HCLTech, HR Path, HRchitect, Mosaic Consulting Group and TCS as Leaders in all three quadrants. It names KPMG, RSM US and Sability as Leaders in two quadrants each. HCM Unlocked and Mercer are named as Leaders in one quadrant each.

The 2026 ISG Provider Lens UKG Pro Ecosystem report for the U.S. is available to subscribers or for one-time purchase on this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.